Terms and Conditions

1. Introduction

These Terms and Conditions (the “Terms”) set out the rules for using Bucks Empire Casino and its services for players located in Australia who access our site through bucksempire.bet (the “Website”). By creating an account, making a deposit, claiming a bonus or placing a bet, you confirm that you have read, understood and accepted these Terms in full.

Bucks Empire Casino is operated by Anden Online N.V., a company registered and licensed in Curaçao (the “Operator”). References to “we”, “us”, “our”, “Bucks Empire” and “Bucks Empire Casino” mean Anden Online N.V. operating the Bucks Empire brand. References to “you” and “your” mean the player using our Website and services.

If you do not agree with any part of these Terms, you must stop using the Website and close your account.

2. Contact Details

If you have any questions about these Terms or about Bucks Empire Casino, you can contact our support team:

• Brand name: Bucks Empire Casino
• Website: bucksempire.bet
• Operating company: Anden Online N.V.
• Customer support email: [email protected]
• Support availability: 24/7
• Live chat: Available on the Website
• Phone support: Not available at this time

We aim to respond to live chat messages within approximately 2–10 minutes and to emails within 12–24 hours. Actual response times may vary.

3. Legal Age and Eligibility

By registering and playing at Bucks Empire Casino, you confirm that:

• You are at least 18 years old, or older if your local laws require a higher minimum age for online gambling.
• You are a resident of a country where online gambling with a Curaçao-licensed operator is allowed, and you are legally allowed to use our services.
• You are registering and playing on your own behalf and not for any other person.
• You are using funds that lawfully belong to you.
• You have not self-excluded from gambling with any other operator where such exclusion would legally prevent you from using our services.

You are fully responsible for checking and following any laws that apply to online gambling in your state or territory in Australia. Bucks Empire Casino accepts no liability if you use our services in breach of any local law or regulation.

4. Licensing and Jurisdiction

Bucks Empire Casino is operated by Anden Online N.V., which holds a licence issued in Curaçao. Gambling services on this Website are offered under this licence. By using the Website, you accept that your activities with Bucks Empire Casino are governed by the laws of Curaçao and any other applicable international rules.

These Terms and all disputes related to them are governed by the laws of Curaçao, except where mandatory local consumer rules apply and cannot be waived.

5. Account Registration

5.1 Creating an Account

To use Bucks Empire Casino, you must create a personal player account (the “Account”). During registration you will be asked to provide information such as your full name, date of birth, address, email, phone number and chosen password.

By opening an Account, you confirm that:

• All information you provide is true, complete and current.
• You are registering only one Account in your own name.
• You will keep your login details safe and not share them with anyone.

We may ask you to confirm your email and phone number. A code or verification link may be sent to you during registration. Your Account may remain limited until you complete these steps.

5.2 One Account Rule

Each person may hold only one Account at Bucks Empire Casino. Creating more than one Account per person, household, IP address or device is strictly forbidden.

If we find duplicate Accounts, we may:

• Close or merge such Accounts.
• Void bonuses and winnings linked to duplicate Accounts.
• Return remaining real-money balances on a case-by-case basis, except where fraud is suspected.

5.3 Account Security

You are fully responsible for the security of your login details and for all activity carried out under your Account. You must keep your password secret and change it regularly. If you believe your Account has been accessed without your permission, you must contact us at once.

We recommend you log out after each session, especially when using shared or public devices.

5.4 Account Verification (KYC)

To comply with legal and security requirements, we may conduct “Know Your Customer” (KYC) checks at any time. We may ask for the following documents, among others:

• Valid government photo ID (passport, driver licence, or national ID card).
• Proof of address, such as a utility bill or bank statement, usually not older than three months.
• Proof of ownership of your payment method, such as a card copy with masked digits or a wallet screenshot.

In some cases we may request additional documents or use third‑party databases to confirm your identity or address. Verification usually takes 1–3 business days from the time we receive all required documents, but this can be longer in special cases.

We may limit, suspend or close your Account and withhold withdrawals until verification is complete. If the information provided is false, misleading or cannot be verified, we may void bonuses and winnings and close your Account.

6. Responsible Gambling

Bucks Empire Casino supports responsible gambling. Gambling should be treated as entertainment and never as a way to earn regular income. You should only spend money you can afford to lose.

We encourage you to:

• Set personal deposit limits that suit your budget.
• Track your play time and take regular breaks.
• Contact support if you feel you are losing control of your gambling habits.

At your request, we may apply cooling‑off or self‑exclusion measures. The length and conditions of such measures will be confirmed in writing. During self‑exclusion you must not attempt to register new Accounts with Bucks Empire Casino.

If you believe you may have a gambling problem, we urge you to seek help from professional support services in Australia, such as national or state helplines and online counselling services.

7. Prohibited Activities and Fair Play

You agree that you will not:

• Use the Website for any unlawful purpose or in breach of these Terms.
• Use VPNs, proxies or other methods to hide your location or identity to bypass legal or operational restrictions.
• Use software, bots, scripts, AI tools or other automated systems to gain an unfair advantage.
• Exploit software bugs, game errors or payment issues. Any suspected bug or error must be reported to us at once.
• Create or use multiple Accounts, act on behalf of another person or allow any third party to use your Account.
• Engage in money laundering, fraud, collusion or any other unethical conduct.

If we reasonably believe you have taken part in fraudulent or unfair activities, we may suspend or close your Account, cancel bets and bonuses, and withhold winnings as allowed by law and by our licence conditions.

8. Deposits

8.1 Deposit Methods

Bucks Empire Casino accepts deposits in Australian dollars (AUD). Available methods may include, but are not limited to:

• Visa
• Mastercard
• Neosurf
• Online Bank Transfer
• Bitcoin
• Litecoin

Methods may differ depending on your location and the current payment partners. We may add or remove methods at any time.

8.2 Deposit Limits and Processing

Unless otherwise shown in the cashier, the general minimum deposit at Bucks Empire Casino is AU$20, with some bonuses requiring a higher minimum amount, such as AU$25 for the main Welcome Bonus offer.

Deposits are usually processed instantly. However, delays may occur due to your bank, payment provider or external checks. Bucks Empire Casino is not responsible for any delays outside our direct control.

8.3 Deposit Fees

We do not normally charge fees for deposits. Your bank or payment provider may charge its own fees or currency exchange charges, which are outside our control.

8.4 Deposit Rollover

To help prevent money laundering and misuse, at least one time (1x) wagering of the total deposited amount is required before a withdrawal can be approved, even when no bonus is involved. We reserve the right to charge an administrative fee or to void pending withdrawals if this rule is not followed.

9. Withdrawals

9.1 Withdrawal Methods

Withdrawals are usually processed using the same method used for deposits, where possible. Common withdrawal methods include:

• Visa
• Mastercard
• Neosurf
• Online Bank Transfer
• Bitcoin
• Litecoin

We may ask you to choose an alternative method if the original method cannot receive withdrawals.

9.2 Withdrawal Limits

Unless otherwise stated:

• The minimum withdrawal amount is AU$100 per transaction.
• The usual maximum withdrawal per transaction is AU$2,500.

We may apply additional daily, weekly or monthly limits in line with our internal rules, licence conditions or risk assessments.

9.3 Withdrawal Processing Times

Once you submit a withdrawal request, it is placed under review. Standard internal processing may take up to 72 hours. During this time, your request may be checked for KYC completion, bonus compliance and security risk.

After approval, payment times vary by method:

• Visa, Mastercard, Neosurf: usually 24–120 hours after approval.
• Online Bank Transfer: usually 72–168 hours after approval.
• Bitcoin, Litecoin: usually up to 24 hours after approval.

The total payout time from request to funds reaching you may be up to seven business days, depending on your bank or wallet provider.

9.4 Withdrawal Fees

Your first two withdrawals per calendar month are generally processed free of charge by Bucks Empire Casino. Further withdrawals may attract a method‑based fee which may reach up to AU$40 per transaction, depending on the payment partner used.

Your bank or wallet provider may apply their own fees or exchange charges, which are outside our control.

9.5 Withdrawal Conditions

Before a withdrawal can be approved:

• You must complete the 1x deposit rollover and any active bonus wagering requirements.
• Your Account must pass all required KYC checks.
• Your payment method must legally belong to you and must be in your name.
• You must not have broken these Terms or any bonus rules.

Bucks Empire Casino reserves the right to refuse or limit withdrawals if we believe there is fraud, abuse, money laundering or other suspicious activity.

10. Bonuses and Promotions

10.1 General Bonus Rules

Bucks Empire Casino may provide various bonuses and promotions, including deposit bonuses, free spins, reload offers and cashback.

By accepting and using any bonus, you agree to follow:

• These Terms and Conditions.
• The specific rules for that bonus or promotion as shown on the Website, in the cashier or in promotional material.

Unless stated otherwise:

• Only one bonus can be active on your Account at a time.
• Bonuses are intended for recreational players. Any abuse may result in cancellation of the bonus and winnings.
• Bonus wagering requirements must be completed before any withdrawal of bonus funds or winnings linked to that bonus.

If there is any conflict between general and specific bonus rules, the specific rules for that offer will apply.

10.2 Welcome Bonus – Two‑Part Welcome Package

Bucks Empire Casino may provide a welcome offer for eligible new players. The current main welcome package includes:

• Total bonus: 300% up to AU$6,000 across two deposits.
• Each of the first two qualifying deposits: 150% up to AU$3,000.
• Promo code: NEWBUCKS.
• Minimum qualifying deposit per stage: AU$25.
• Wagering requirement: 40x the sum of deposit and bonus, unless stated differently.

To claim the welcome package, follow the steps given on the Website, which may include creating a new Account, confirming contact details, entering the promo code at the cashier and meeting the minimum deposit amount.

Additional rules usually include:

• The offer is for new, eligible players only and may be limited to one per person, household, device, payment method or IP address.
• You must enter the promo code before completing each relevant deposit.
• Slots generally contribute 100% to wagering and Video Poker usually contributes 10%. Some games may be excluded or have lower contribution. Please check the bonus page for full details.
• Your Account must pass KYC checks before any withdrawal of funds linked to the bonus.

We reserve the right to change, pause or withdraw the welcome offer at any time in line with legal and operational needs. Changes will not usually affect bonuses already active on your Account, but we may need to make adjustments where required by law or regulation.

10.3 Other Bonuses

Bucks Empire Casino may also offer:

• No‑deposit bonuses or free spins for new or existing players.
• Reload bonuses such as Turbo Boost.
• Timed offers such as Midnight Wins.
• Weekly bonuses such as Throwback Thursday.
• Cashback such as Weekly Cashback on net losses.

Each of these offers has its own rules, including minimum deposits, bonus amounts, wagering requirements, time windows, maximum cashout limits and game contribution rates. These rules are listed in the promotion description on the Website or in the cashier.

You must read the terms of each offer carefully before you claim it. By entering a promo code or activating an offer, you confirm that you accept the related conditions.

10.4 Bonus Wagering and Game Contribution

Unless otherwise stated, the following general rules apply to bonus wagering:

• Wagering requirements must be completed within the time limit shown in the promotion. If the time limit passes, the bonus and related winnings may be removed.
• Not all games contribute equally to wagering. Slots usually count 100%, while some games, such as Video Poker, may contribute at lower rates; certain table games or live dealer games may be excluded or contribute very little.
• We may cap the maximum stake allowed while a bonus is active. Stakes above the stated limit may lead to confiscation of the bonus and winnings.

Any attempt to gain an unfair advantage from bonuses, including low‑risk or no‑risk betting patterns, game manipulation or use of bonus funds for restricted strategies, may lead to removal of bonuses and closure of your Account.

10.5 Cashback Rules

Where Weekly Cashback or similar offers are active, the following general points apply, unless stated otherwise:

• Cashback is usually based on net losses during a set period, such as the previous seven days.
• Cashback may be credited once per period, often on Monday, provided your remaining balance is below the required threshold and you have no pending withdrawals.
• Cashback may carry wagering requirements that differ by game type, such as 50x for Slots, Keno and Scratch Cards and 60x for Table Games and Video Poker.

Full conditions for cashback are presented on the relevant promotion page on the Website.

11. Games and Software

Bucks Empire Casino offers access to a wide range of games from several software providers, including but not limited to slots, table games, live dealer games, Video Poker, Keno, Bingo, Scratch Cards and other specialty titles.

Game results are produced by certified random number generators (RNGs) or live dealer systems from our providers. Payout percentages, or return to player (RTP), vary by game and are subject to external testing and monitoring by our software partners.

If a game is interrupted due to technical issues, the outcome recorded on our servers will be used to settle bets. In cases where a game round cannot be completed, stakes may be refunded in line with the rules for that particular game or provider.

12. Technical Issues and Errors

While we aim to provide stable and secure services at all times, technical problems can occur. This includes, but is not limited to, hardware failures, software bugs, communication issues and human errors.

If a game, bet, promotion or payout is affected by an obvious error or glitch, we reserve the right to:

• Correct the error and adjust the Account balance to reflect the correct figures.
• Cancel affected bets and return stakes.
• Remove winnings gained from clearly incorrect odds or malfunctioning games.

If you notice any error, bug or irregular behaviour on the Website or in a game, you must stop playing and contact support straight away. Any attempt to exploit such issues is forbidden and may lead to closure of your Account and loss of funds.

13. Intellectual Property

All content on the Website, including text, logos, graphics, images, audio, video, software and code, is owned by Bucks Empire Casino, the Operator or our licensors and is protected by copyright and other intellectual property laws.

You are given a personal, non‑exclusive and non‑transferable right to use the Website and its content only for private entertainment. You may not copy, modify, publish, resell, distribute or make any other unauthorised use of our content without prior written permission from us.

14. Privacy and Data Protection

Bucks Empire Casino collects and processes personal data to open and manage your Account, provide gambling services, meet legal obligations and protect our operations against fraud and misuse.

Personal data may include your name, contact details, address, date of birth, payment information, game history, IP address and device information. This data is stored and processed in line with applicable data protection rules and our internal policies.

We may share data with trusted third parties such as payment processors, identity verification services, game providers and regulators where this is required for service delivery, legal duties or risk checks.

By using the Website, you consent to such collection and processing of your personal data. More detailed information is available in our separate Privacy Policy published on the Website.

15. Account Suspension and Closure

15.1 Closure by the Player

You may request closure of your Account at any time by contacting customer support. Before closure, you should withdraw any remaining real-money balance that is not linked to an active bonus or restriction.

15.2 Suspension or Closure by Bucks Empire Casino

We may suspend or close your Account and, in some cases, withhold funds if we reasonably believe that:

• You have broken these Terms or any game or bonus rules.
• You have provided false or misleading information.
• You have engaged in fraud, money laundering, collusion or any other criminal or prohibited conduct.
• You have opened multiple Accounts.
• Your Account has been inactive for a long period and is considered dormant under our separate Dormant Account policy.

Where possible and allowed by law, we will inform you of the reason for closure or suspension. In cases involving suspected criminal activity, we may not be able to share full details while investigations are under way.

16. Inactive and Dormant Accounts

If you do not log in to your Account for an extended period, we may deem it inactive or dormant. The specific timeframe and any administrative fees or steps related to dormant Accounts will be set out in a separate Dormant Account section on the Website.

We may attempt to contact you using the latest details on file before applying any fees or closing a dormant Account.

17. Complaints and Dispute Resolution

If you are unhappy with our service, you should contact customer support in the first instance using live chat or email. Provide your username, the time and date of the issue and as much detail as possible. This will help us assess your complaint fairly.

We aim to review and respond to complaints within a reasonable time. If further investigation is needed, we will keep you informed of progress.

If, after following our internal complaint process, you still disagree with the outcome, you may have the right to escalate the matter to an external body or regulator as allowed under our licence and applicable law. Details of any available escalation route will be provided by support upon request.

18. Limitation of Liability

Bucks Empire Casino strives to offer reliable and secure services. However, to the full extent allowed by law, we accept no responsibility for:

• Any loss, damage or expense arising from use of the Website, including partial or full service outage, delays, loss of data or communication failures.
• Losses resulting from the actions or failures of third parties, including software providers, payment processors or internet service providers.
• Any errors in content, odds, game rules or results that are promptly corrected once discovered.

Your use of our services is at your own risk. Gambling always involves the risk of losing money. Under no circumstances shall Bucks Empire Casino or Anden Online N.V. be liable for any indirect, incidental or consequential damages arising from your use of the Website, except where such limitation is not allowed by law.

19. Changes to the Terms and the Website

Bucks Empire Casino may update these Terms, our policies, games, bonuses and other Website features from time to time. Changes may be made to meet legal duties, improve security, adjust our product range or for other valid reasons.

Where changes are material and affect your rights or obligations, we will give notice by posting an updated version of the Terms on the Website and, where reasonable, by email or on‑site notification.

By continuing to use the Website after any change takes effect, you agree to be bound by the updated Terms. If you do not wish to accept the new Terms, you must stop using the Website and request closure of your Account.

20. Severability

If any part of these Terms is found to be invalid or unenforceable under applicable law, that part shall be removed or limited as needed, and the remaining Terms shall continue in full force and effect.

21. Transfer of Rights

Bucks Empire Casino and Anden Online N.V. may transfer or assign some or all of our rights and obligations under these Terms to another company or partner, provided that such transfer is allowed under our licence and does not reduce your legal protections.

You may not assign or transfer any of your rights or obligations under these Terms to any other person.

22. Entire Agreement

These Terms, together with any documents expressly referenced in them, such as the Privacy Policy, Bonus Terms and game rules, form the entire agreement between you and Bucks Empire Casino regarding your use of the Website and services. Any previous agreements, negotiations or understandings, whether written or verbal, are replaced by these Terms.

23. Governing Law and Language

These Terms are governed by the laws of Curaçao, subject to any non‑waivable consumer protections that may apply in your local jurisdiction. Any dispute arising from these Terms or from your use of Bucks Empire Casino shall be handled in line with this governing law and the dispute rules associated with our licence.

The English language version of these Terms is the official and controlling version. If there is any difference between this text and any translated version, the English version shall prevail.

24. Date of Last Update

These Terms and Conditions were last updated on the date shown on the Website. We recommend that you check this page regularly so you remain familiar with the current rules for using Bucks Empire Casino in Australia.

25. Contact Information Summary

If anything in these Terms is unclear, our support team will be happy to provide further explanation and guidance.