Privacy Policy

Last updated: 14 September 2026

This Privacy Policy explains how Bucks Empire Casino (referred to in this document as “Bucks Empire Casino”, “we”, “us” or “our”) collects, uses, discloses and protects your personal information when you use our website, products and services aimed at players in Australia.

By creating an account, using our services or visiting our website, you agree to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you should stop using our services and close your account.

1. Who We Are

Bucks Empire Casino is an online casino brand operated by Anden Online N.V., a company licensed and regulated in Curaçao. This Privacy Policy applies to the Australian-facing version of Bucks Empire Casino operated under the domain bucksempire.bet.

For privacy and data protection questions, you can contact us by email at:

Email: [email protected]

2. Scope of this Privacy Policy

This Privacy Policy applies to:

The website bucksempire.bet and any linked pages that display this Privacy Policy
Player registration and account management
Casino games, bonuses, promotions and loyalty features that we offer to Australian users
Customer support and communication with our team
Marketing messages that we send, where you have given consent or we rely on a lawful basis

This Privacy Policy does not apply to third-party websites, apps or services that may be linked from our site. Those services have their own privacy policies, and you should read them carefully before providing any personal information.

3. Legal Basis for Processing Personal Information

We process your personal information for several reasons. Depending on the activity, we may rely on one or more of the following legal bases:

Contract: To provide our services under the Terms and Conditions, including creating and managing your account, processing payments and offering games and bonuses.
Legal obligation: To meet legal, regulatory and anti-money laundering (AML) requirements, including identity checks and record-keeping duties.
Legitimate interests: To secure our systems, prevent fraud, improve our services, handle queries and protect our rights. We balance these interests against your privacy rights.
Consent: For activities such as certain types of marketing or cookies that are not strictly necessary. You may withdraw consent at any time, as explained in this Policy.

4. Information We Collect

We collect different types of information, depending on how you use Bucks Empire Casino.

4.1 Information You Provide to Us

You may provide the following information when you use our services:

Registration details: Full name, date of birth, email address, mobile number, country of residence, address, username and password, and other details required to open your account.
Account information: Language and currency preferences, bonus choices, communication preferences and security settings.
Verification information (KYC): Government-issued photo ID, proof of address (such as utility bill or bank statement), proof of payment method ownership and any additional documents we may need to confirm your identity, age and place of residence.
Payment information: Limited card details (such as name on card, part of the card number), e-wallet details, bank transfer details or crypto wallet data. Full card details may be processed by our payment providers, not stored by us in full.
Contact with support: Records of emails, live chat conversations and other contact you have with our customer support team.
Marketing preferences: Your choices about receiving marketing emails, SMS, push notifications or in-account messages.

4.2 Information We Collect Automatically

When you use our website and services, we may collect some information automatically, including:

Device and technical data: IP address, browser type, operating system, device type, device identifiers and language settings.
Usage data: Pages visited, time and date of visits, clicks, referral URLs, session duration, error logs and similar information about how you use our site.
Game activity: Games played, time spent, bets placed, wins and losses, bonus use, tournament results and other gaming-related statistics.
Cookies and similar technologies: Small data files stored on your device to help us remember your preferences, keep you logged in, understand usage patterns and show relevant content.

4.3 Information from Third Parties

We may receive information about you from third parties, such as:

Payment service providers and banks: To confirm payments, prevent fraud and comply with AML rules.
Identity verification providers: To confirm your identity, age and address, and to help meet legal and regulatory obligations.
Marketing partners and affiliates: Information that shows how you found our site, which campaign led you to register, and if you used an affiliate link or promo code.
Analytics and security providers: Technical data, risk scores and fraud alerts that help us protect your account and our systems.

5. How We Use Your Information

We use your personal information for the following purposes:

5.1 To Provide and Manage Our Services

Create, verify and manage your player account
Allow you to log in securely and recover access if you lose your credentials
Provide access to casino games, bonuses and promotions
Process deposits, withdrawals and transfers
Track bets, game sessions, wins, losses and bonus progress
Provide customer support and respond to enquiries

5.2 To Comply with Legal and Regulatory Duties

Verify your identity, age and place of residence
Meet AML and counter-terrorism financing rules
Perform checks relating to responsible gambling
Keep records as required by law and regulatory bodies
Respond to lawful requests from regulators, courts or law enforcement

5.3 To Prevent Fraud and Protect Security

Detect and prevent fraud, abuse or suspicious activities
Monitor account activity for unusual patterns
Protect our systems, data and players from security threats
Confirm that payment methods belong to the account holder

5.4 To Improve Our Services and Player Experience

Analyse how players use our site and games
Develop new features, promotions and game offerings
Maintain and improve site performance, speed and stability
Run surveys and collect feedback to improve our services

5.5 For Marketing and Promotions

Send promotional messages about bonuses, tournaments, new games and special offers, where permitted by law and your preferences
Show personalised offers within your account or on-site messages based on your activity and preferences
Measure the success of our marketing campaigns and adjust our communication

You can manage your marketing preferences at any time by using the unsubscribe link in our emails or by updating your account settings, where available.

6. Cookies and Similar Technologies

We use cookies and similar technologies to support key functions of our website and to understand how players use our services.

6.1 Types of Cookies We Use

Strictly necessary cookies: Needed for the site to work properly, such as enabling login, protecting your session and processing payments.
Functional cookies: Remember your preferences, such as language, region and display settings.
Performance and analytics cookies: Help us understand how visitors use the site, which pages they visit most and where errors occur. This information is used to improve our services.
Marketing cookies: May help show relevant offers and measure the performance of campaigns. These cookies may be set by us or by our trusted partners.

6.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though doing so may affect how the site works and may prevent you from using some features, including staying logged in or playing certain games.

By continuing to use our site, you agree to our use of cookies, subject to any choices you make in your browser or within any cookie banner we provide.

We treat personal information with care and share it only when necessary for the purposes described in this Policy or when we have a legal duty or your consent.

7.1 Service Providers

We may share your information with trusted third parties who provide services to us, such as:

Payment processors, banks and financial institutions
Identity and KYC verification providers
Game providers and software platforms
Data storage, hosting and cloud infrastructure providers
Analytics, security and anti-fraud service providers
Customer support tools and communication platforms
Marketing and affiliate partners

These providers will only process your information in line with our instructions and for the purposes allowed by this Privacy Policy and applicable law. They must also keep your information secure.

7.2 Group and Corporate Transactions

We may share information with related companies within the Anden Online N.V. group for reasons such as compliance, reporting and service support. If we are involved in a merger, acquisition, sale of assets or similar event, your information may be shared with involved parties, subject to suitable safeguards.

7.3 Legal and Regulatory Bodies

We may disclose your information if we believe this is necessary to:

Comply with applicable laws, rules, regulations or licence conditions
Meet AML, fraud prevention or responsible gambling requirements
Respond to lawful requests by courts, regulators or law enforcement
Protect the rights, property or safety of Bucks Empire Casino, our players or others

We may share your information with third parties where you have clearly agreed to this. In such cases, the third party’s privacy policy will apply to any further processing of your information.

8. International Transfers

Our services use infrastructure and providers located in multiple countries. As a result, your personal information may be transferred and processed outside Australia and outside your country of residence, including in jurisdictions that may have different data protection laws.

Where required, we take steps to help ensure that any international transfer of personal information is protected by suitable safeguards, such as contractual commitments or other lawful mechanisms.

9. Data Retention

We keep your personal information for as long as needed to meet the purposes set out in this Privacy Policy, and to meet legal, accounting and regulatory duties. This usually includes:

Keeping account and transaction records for a number of years after your account is closed, as required by AML and other laws
Retaining documents and logs that may be needed to handle complaints, disputes or investigations
Storing game history and key account actions for auditing and security reasons

When we no longer need personal information for legal or business reasons, we will delete it or anonymise it so it can no longer identify you.

10. Security of Your Information

We use a range of technical and organisational measures to help protect your personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include:

Encryption of data in transit, such as via HTTPS
Access controls, password rules and role-based permissions for staff
Security monitoring, logging and incident response procedures
Secure data storage and backup practices

Despite these efforts, no system can guarantee perfect security. You also play an important part in keeping your information safe. You should:

Keep your username and password secret and unique
Log out after each session, especially on shared devices
Contact us promptly if you suspect unauthorised access to your account

11. Your Rights

Depending on the laws that apply to you and your place of residence, you may have some or all of the following rights regarding your personal information:

Access: The right to request a copy of the personal information we hold about you.
Correction: The right to ask us to correct inaccurate or incomplete information.
Deletion: The right to request that we delete personal information, subject to legal and regulatory limits.
Restriction: The right to request that we limit how we use your information in certain circumstances.
Objection: The right to object to some processing based on our legitimate interests, including certain types of profiling.
Data portability: The right to request that certain information be provided in a structured, commonly used and machine-readable format, where this is technically possible.
Withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.

Some of these rights may be limited or not apply if we must keep certain data for legal reasons, for disputes or for compliance with our licence conditions. If we cannot meet your request, we will explain why, where the law allows us to do so.

11.1 How to Exercise Your Rights

You may exercise your rights by emailing us at:

Email: [email protected]

To protect your privacy, we may ask you to confirm your identity before we act on your request. We aim to respond within a reasonable period and in line with legal requirements.

12. Marketing Communications

We may send you marketing messages about Bucks Empire Casino, including welcome offers, new promotions, bonuses, tournaments and other features that may interest you.

We will send such messages in line with your preferences and applicable law. You can change your choices at any time by:

Using the “unsubscribe” link in promotional emails
Contacting us at [email protected]
Adjusting marketing settings in your account, if available

Even if you choose not to receive marketing, we may still send service messages that are necessary for your account and for legal reasons, such as transaction alerts, security messages, updates to terms and important account notices.

13. Responsible Gambling and Player Protection

Bucks Empire Casino promotes responsible gambling and player protection. We may process certain information to support these goals, including:

Monitoring betting patterns and account behaviour to flag signs of harm
Recording self-exclusion requests, deposit limits and cooling-off periods
Contacting you where we believe there may be a risk to your wellbeing as a player
Meeting regulatory duties linked to responsible gambling

Such processing is based on legal obligations, public interest in responsible gambling, and our legitimate interest in providing a safe gaming environment.

14. Children and Underage Users

Our services are strictly limited to adults who meet the legal age for online gambling in their jurisdiction. We do not knowingly collect or process personal information of persons under that legal age.

If we discover that we hold personal information relating to an underage person, we will take steps to close the account, remove or limit access and delete the data, where appropriate and legally allowed.

If you believe that a minor has provided personal information to Bucks Empire Casino, please contact us immediately at [email protected].

15. Third-Party Links and Services

Our website may contain links to third-party websites, apps or services, such as game providers, payment services or partner sites. We do not control those third parties and are not responsible for their privacy practices.

We encourage you to read the privacy policy of every third-party site or service you visit or use, before submitting any personal information.

16. Automated Decision-Making and Profiling

We may use automated tools to help us:

Detect and prevent fraud and unauthorised activity
Check compliance with AML and responsible gambling duties
Segment players for marketing and bonus offers, based on activity and preferences

Where automated decisions have legal or significant effects on you, we will provide any rights you may have under applicable law, which may include the right to request human review of a decision, express your views and contest the result.

17. Complaints and Queries

If you have questions about this Privacy Policy, how we handle your information, or if you wish to make a complaint, you can contact us at:

Email: [email protected]

We will do our best to resolve any issue you raise. Depending on your location, you may also have the right to contact a data protection regulator if you are unhappy with our response. Information about regulators will depend on your country of residence.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Reasons for change may include updates to our services, changes in law, regulatory guidance or technical improvements.

When we make important changes, we will take reasonable steps to inform you, such as posting a clear notice on our website or sending an email to your registered address. The “Last updated” date at the top of this Policy shows when it was last revised.

We encourage you to review this Privacy Policy regularly so you stay informed about how we handle your information.

19. Contact Details

If you have any questions, need more information, or want to exercise your privacy rights, please use the following contact details:

Brand	Bucks Empire Casino
Website	bucksempire.bet
Email	[email protected]

By continuing to use our website and services, you confirm that you have read and understood this Privacy Policy and agree to its terms.